Certified Nursing Assistant (CNA) Prometric Practice Exam 2026 – Your All-In-One Guide to Exam Success!

Question: 1 / 400

Which action indicates effective non-verbal communication in a care setting?

Sitting with arms crossed

Maintaining an open posture and making eye contact

Maintaining an open posture and making eye contact is a key component of effective non-verbal communication in a care setting. An open posture, such as having uncrossed arms and a relaxed stance, conveys approachability and openness; it encourages patients or clients to feel comfortable engaging in conversation. Eye contact is crucial as it shows attentiveness and respect, helping to build rapport and trust between the caregiver and the individual receiving care.

This combination of body language signals to the patient that the caregiver is actively listening and is genuinely interested in their needs and concerns, which is essential for quality care and effective communication. Positive non-verbal cues foster an environment of support and understanding, which is vital in healthcare settings where emotional support can significantly impact a patient's experience and outcomes.

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Looking away while speaking

Using distracting body language

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